At Auraqle Astrology (“we,” “our,” “us”), we strive to provide high-quality astrology services and a positive customer experience. This Refund & Cancellation Policy outlines your rights and responsibilities regarding cancellations, rescheduling, and refund requests.
By purchasing our services, you agree to this policy in full.
1. Scope of Policy
This policy applies to:
Digital astrology reports (natal charts, compatibility readings, forecasts, etc.).
Live or recorded consultations.
Subscription-based astrology content.
Gift cards and promotional packages.
2. Digital Products
2.1 Non-Refundable Nature of Digital Content
Due to the personalized nature of our astrology reports and readings, all sales of digital products are final. Once a report has been prepared or delivered to you, it cannot be refunded or exchanged.
This is because each reading is custom-created using your birth data and other personal details, making it unsuitable for resale.
2.2 Exceptions for Digital Product Refunds
Refunds for digital products will only be considered under the following circumstances:
The product was never delivered due to a technical error on our part.
The product contains significant factual or data-entry errors (e.g., incorrect birth data despite correct input).
You were charged in error or without authorization.
3. Live Consultations
3.1 Cancellation Policy
For scheduled consultations (video, phone, or in-person), you may cancel or reschedule under the following conditions:
48 hours or more before the appointment: Full refund or free rescheduling.
24–48 hours before the appointment: 50% refund or one-time free rescheduling.
Less than 24 hours before the appointment: No refund, but rescheduling may be possible at our discretion.
3.2 No-Show Policy
If you fail to attend your scheduled consultation without prior notice, no refund will be issued.
4. Subscription Services
4.1 Billing and Renewal
Subscriptions renew automatically at the end of each billing cycle unless canceled before the renewal date.
4.2 Cancellation of Subscriptions
You may cancel your subscription at any time through your account settings.
Cancellations take effect at the end of the current billing cycle.
We do not offer prorated refunds for unused subscription periods.
4.3 Free Trial Periods
If you cancel during a free trial, you will not be charged. Once the trial ends and billing begins, standard refund rules apply.
5. Gift Cards and Promotional Offers
5.1 Gift Cards
Non-refundable once purchased.
Cannot be exchanged for cash unless required by law.
May be transferred to another person with written permission.
5.2 Promotional Codes
Discounts and offers cannot be applied retroactively.
If a purchase using a promotional code is refunded under this policy, the refund amount will exclude the value of the promotional discount.
6. How to Request a Refund or Cancellation
To initiate a request:
Contact our customer support team at [Insert Email] with your order number, full name, and reason for the request.
For errors or missing products, include relevant screenshots or confirmation emails.
Our team will review your request within 5 business days and notify you of approval or denial.
Approved refunds will be processed to the original payment method within 10–15 business days.
7. Technical Issues and Redelivery
If you experience technical problems accessing your purchased product, we will make every reasonable effort to:
Re-send the digital product via email.
Provide alternative download links.
Extend access periods where applicable.
Technical delivery failures are not considered valid grounds for a refund if the issue is due to your device, email provider, or internet connection.
8. Our Right to Refuse Service or Refunds
We reserve the right to refuse future service or deny refund requests if:
There is evidence of fraudulent or abusive activity.
Multiple refund requests are made without valid cause.
The request violates the terms of this policy.
9. Processing Timeframes
While we aim to process approved refunds promptly, the exact time until funds appear in your account depends on your bank or payment provider. Typically:
Credit/debit card refunds: 5–15 business days.
PayPal refunds: 3–7 business days.
Bank transfer refunds: 5–20 business days.
10. Policy for Third-Party Platforms
If you purchased our services through a third-party platform (e.g., app store, marketplace), their refund and cancellation policies will apply, and you must contact them directly for resolution.
11. Dispute Resolution
We encourage customers to contact us directly before initiating any payment dispute or chargeback. We will make every reasonable effort to resolve issues amicably.
12. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date. Your continued use of our Services after changes indicates your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Refund & Cancellation Policy, contact us at: info@auraqle.in